渣打銀行招聘 Call Center人才信息

本次招聘職位Teleservices Representative及Telesales Representative隸屬渣打銀行香港區(qū)電話客戶服務(wù)中心，服務(wù)對象是香港客戶，因此純正無口音的廣東話是首要條件（不懂或粵語帶口音者勿投簡歷）。工作地點位于福田安聯(lián)大廈或羅湖地王
 
以下是職位的詳細介紹，符合條件并有興趣者請將簡歷發(fā)送到下面郵箱，我將把合適者遞交到公司HR部門
 
bing.quan-zheng@sc.com
 
 
Job Title       :   Teleservices Representative
Job Grade       :   C1 - C3
Department      :   RCC－HK Teleservices
Reports to      :   Unit Manager / Officer
Location        :   Shenzhen
Terms           :   Local
 
Scope Of Role:
工作范圍：
The primary purpose of this position is to support the handling of Customer contacts received through inbound telephone calls.
此職位主要目的是透過客戶來電，支援及處理客戶的查詢。
 
Key Responsibilities/Challenges: 
主要職責(zé)：
Sales and Service Delivery
傳遞銷售與服務(wù)
1. To ensure professional, efficient and quality service to Customers.
    確保提供專業(yè)，有效率及高質(zhì)素的服務(wù)給客戶。
2. To accept and execute Customer instructions.
    接受和執(zhí)行客戶指示。
3. To ensure efficient problem and complaint resolution.
    確保有效地解決客戶的疑問和投訴。
4. To cross-sell additional Bank products and services.
    交互銷售銀行的附加產(chǎn)品和服務(wù)。
5. To capture Customer feedback for future improvement.
    為改善日后服務(wù)，收取客戶意見。
6. To capture the nature of Customer contacts.
    記錄客戶致電原因及處理安排。
7. To perform attrition gating.
    保留客戶，減少流失。
8. To meet productivity standard.
    達到效率標準。
9. To acquire product knowledge and service skill through staff briefing and coaching from Team Leader.
    從上司的訓(xùn)練和員工簡報中，吸取產(chǎn)品知識和服務(wù)技巧。
 
Nature of Transactions
交易處理種類
1. To answer Customer enquiries
    解答客戶查詢
2. To execute Customer instructions and requests
    執(zhí)行/處理客戶指示或要求
3. To handle customer complaint
    處理客戶投訴
 
Selection Criteria: 
甄選標準：
1. College graduate or above
    大專學(xué)歷或以上
2. Customer service or sales working experience preferable, potential fresh graduate with major in Finance/Management/English or other related are welcome as well
    客戶服務(wù)或銷售工作經(jīng)驗優(yōu)先考慮，亦歡迎金融類/管理類/英語或其他相關(guān)課程之應(yīng)屆大學(xué)生。
3. Excellent in Cantonese speaking without any accent
    純正流利的廣東話
4. Good command of both oral & written English, those who passed CET-4 or CET-6 are preferable
    良好英語讀寫能力，CET-4 或 CET-6合格優(yōu)先
5. Proficiency in computer usage
    熟悉電腦操作
6. Strong interpersonal and communication skills
    善于處理人際關(guān)系及良好溝通技巧
7. Able to work under pressure & willing to take challenges
    能承受工作壓力和勇于接受挑戰(zhàn)
8. Sound working attitude with strong drive
    主動并具良好工作態(tài)度
 
 
 
Job Title       :   Telesales Representative
Job Grade       :   C1 - C3
Department      :   RCC－HK Telesales
Reports to      :   Unit Officer/Manager
Location        :   Shenzhen
Terms           :   Local
 
Scope Of Role:
工作范圍：
The primary purpose of this position is to support the handling of customer contacts through receiving inbound calls or making outbound calls.
此職位的主要目的為透過撥出電話和處理客戶之致電與客戶保持聯(lián)系。
 
Key Responsibilities/Challenges: 
主要職責(zé)：
Business and Service Delivery
 
1. To ensure professional, efficient and quality service to customers 
    確保提供專業(yè)，有效率和有質(zhì)素的服務(wù)給客戶
2. To meet business objective, services standard & customer retention targets
    達到業(yè)務(wù)要求，良好服務(wù)水平和保留客戶之目的
3. To accept and execute customer instructions.
    接受和執(zhí)行客戶指示
4. To ensure efficient problem and complaint resolution.   
    確保有效地解決客戶的疑問和投訴                                            
5. To cross-sell additional bank's products and services. 
    交叉銷售銀行其他產(chǎn)品和服務(wù)                   
6. To capture customer feedback for future improvement
    為將來改善服務(wù)，收取客戶意見
7. To capture the nature and result of customer contacts.
    記錄客戶致電原因及處理安排
8. To perform attrition gating.
    保留客戶，減少流失
9. To meet productivity standard.
    達到效率標準
10.To acquire product knowledge and service skill through staff briefing and coaching from supervisor
    從上司的訓(xùn)練和員工簡報中，吸取產(chǎn)品知識和服務(wù)技巧
 
Nature of Transactions
主要交易種類
1. To answer customer enquiries
    解答客戶查詢
2. To execute / handle Customer instructions and requests
    執(zhí)行/處理客戶指示或要求
3. To handle customer complaint
    處理客戶投訴
 
Selection Criteria: 
甄選標準：
1. College graduate or above
    大專學(xué)歷或以上
2. Customer service or sales working experience preferable, potential fresh graduate with major in Finance/Management/English or other related are welcome as well
    客戶服務(wù)或銷售工作經(jīng)驗優(yōu)先考慮，亦歡迎金融類/管理類/英語或其他相關(guān)課程之應(yīng)屆大學(xué)生  
3. Excellent in Cantonese speaking without any accent
    純正流利的廣東話
4. Good command of both oral & written English, those who passed CET-4 or CET-6 are preferable
    良好英語讀寫能力，CET-4 或 CET-6合格優(yōu)先
5. Proficiency in computer usage
    熟悉電腦操作
6. Strong interpersonal and communication skills
    善于處理人際關(guān)系及良好溝通技巧
7. Able to work under pressure & willing to take challenges
    能承受工作壓力和勇于接受挑戰(zhàn)
8. Sound working attitude with strong drive
    主動并具良好工作態(tài)度